Shipping policy

1. Overview

Revive X Pouch Co. ships orders throughout the contiguous United States. This Shipping Policy outlines our shipping procedures, timeframes, and important delivery information. By placing an order, you agree to the terms outlined in this policy.

2. Order Processing

Orders are typically processed within 1-2 business days of receipt, Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will be processed on the next available business day.

Processing time is separate from shipping transit time. You will receive an order confirmation email at purchase and a shipping confirmation email with tracking information once your order has been fulfilled.

During high-volume periods such as holidays, promotions, or product launches, processing times may be extended. We will communicate any significant delays via email.

3. Shipping Rates & Delivery Timeframes

Standard Shipping

Standard shipping is available via USPS, UPS, or FedEx depending on your location and order size. Orders are typically delivered within 3-7 business days from the date of shipment.

  • FREE standard shipping on all orders of $60.00 or more (before taxes).
  • A flat rate shipping fee will be displayed at checkout for orders under $60.00.
  • Standard delivery timeframes are estimates and not guaranteed.

Expedited Shipping

Expedited shipping options are available at checkout. Rates are calculated based on your location and order weight. Expedited orders placed before 2:00 PM EST on a business day are typically processed same-day. Delivery timeframes are estimates provided by the carrier and are not guaranteed.

Carrier Selection

Revive X Pouch Co. reserves the right to select the most efficient carrier for each shipment. We compare rates across USPS, UPS, and FedEx to ensure competitive pricing and reliable delivery.

4. Shipping Address

It is your sole responsibility to provide a complete and accurate shipping address at the time of checkout. Revive X Pouch Co. is not responsible for delayed, misdirected, or undelivered packages resulting from an incorrect or incomplete address provided by the customer.

If you realize you have entered an incorrect address, contact us immediately at support@revivexpouch.com with the subject line "Address Correction." We will make every effort to update your address before fulfillment. Once an order has been shipped, we cannot redirect or reroute the package.

If a package is returned to us due to an undeliverable address, you will be responsible for reshipping fees.

5. Order Tracking

Once your order ships, you will receive an email with a tracking number. You can track your package directly on the carrier's website. If you have not received a tracking email within 3 business days of your order, please check your spam/junk folder before contacting us.

6. Delays & Lost Packages

Revive X Pouch Co. is not responsible for shipping delays caused by the carrier, weather events, natural disasters, or other circumstances beyond our control. Estimated delivery timeframes are provided by the carrier and are not guaranteed.

If tracking shows your package has not moved for more than 5 business days after shipment, please contact us and we will work with the carrier to investigate. A package is not considered lost until at least 15 business days have passed since the shipping date without delivery. In the event of a confirmed lost package, Revive X Pouch Co. will, at its discretion, either reship the order or issue a refund. We are not responsible for packages marked as delivered by the carrier.

7. Stolen or Missing Packages (Marked as Delivered)

If tracking shows your package as delivered but you have not received it, please:

  • Check with neighbors, building management, or household members.
  • Look in all possible delivery locations (porch, mailbox, side door, etc.).
  • Wait 24 hours, as packages are sometimes scanned before physical arrival.
  • Contact the carrier directly to file a missing package claim.

Revive X Pouch Co. is not responsible for packages stolen after confirmed delivery. We may, at our sole discretion, offer a courtesy resolution for a one-time occurrence.

8. Damaged Packages

If your order arrives damaged, please:

  • Do not discard the original packaging.
  • Photograph the damaged packaging and product(s).
  • Contact us at support@revivexpouch.com within 48 hours of delivery with photos and your order number.

We will assess the damage and, at our discretion, arrange a replacement or refund. Damage claims submitted more than 48 hours after delivery may not be eligible for resolution.

9. Geographic Restrictions

We currently ship only within the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. Territories, or internationally. We reserve the right to restrict shipments to certain states or localities where the sale of our products may be regulated or prohibited.

10. Contact Us – Shipping Inquiries

Email: support@revivexpouch.com Website: www.revivexpouch.com

Please include your order number in all shipping inquiries for faster service.