Refund policy

Due to the nature of our products, we do not accept returns or exchanges on opened or used items. If you experience an issue with your order — damaged product, wrong item, or a quality concern — contact us within 48 hours of delivery at support@revivexpouch.com and we'll make it right."

 

Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect, contact us within 48 hours of delivery at support@revivexpouch.com. Include:

• Your order number.
• A clear description of the issue.
• Photographs of the defective/damaged product and its packaging.

We will evaluate your claim and, if confirmed, arrange a replacement or full refund including return shipping at no cost to you. Claims submitted more than 48 hours after delivery may not be eligible under this provision.