Refund policy
Because our products are consumable, we cannot accept returns of opened or used items.
Unopened, sealed cans may be returned within 30 days of delivery for a refund of the item price. To start a return, email support@revivexpouch.com with your order number and we will send return instructions. The customer pays return shipping for unopened returns.
Damaged, Defective or Incorrect Items
If you receive a product that is damaged, defective or incorrect, contact us within 48 hours of delivery at support@revivexpouch.com or (336) 777-6013. Include:
- Your order number.
- A clear description of the issue.
- Photographs of the product and its packaging.
Once confirmed, we will send a replacement or a full refund, including any return shipping, at no cost to you.
Refunds
Approved refunds are issued to the original payment method within 5-7 business days of approval (or of our receiving your unopened return).
Subscriptions
Subscriptions can be canceled anytime. See our Cancellation policy.
Contact
Revive X Pouch Co., Winston-Salem, NC 27107 · (336) 777-6013 · support@revivexpouch.com